How To Work A Switchboard?

How do you respond to a switchboard?

Answer ringing phones by picking up the headset and saying your company’s greeting.

Some switchboards require you to push the button indicated by the ringing line to answer the phone, particularly if you are already on a separate line.

Call company employees by simply dialing their extensions.

What is a switchboard receptionist?

Switchboard/Receptionist. Revised 7/11. DEFINITION. Under general Administrative supervision, acts as a switchboard operator and receptionist, gives information to callers or transfers calls to appropriate offices; performs clerical and typing duties; and other related duties as required.

How do office phone systems work?

In a basic system, each line in the system has a separate phone number. You publish each phone number and treat each as a separate line. Both types usually offer features such as voicemail and call transferring, as well as a speaker system that allows a receptionist to alert employees to incoming calls.

How do you handle a busy switchboard?

Top 10 Tips for answering and handling business calls

  • Answer the phone quickly.
  • Be warm and welcoming.
  • Introduce yourself and your business.
  • Speak clearly.
  • Do not use slang or buzz words.
  • Ask before you put people on hold.
  • Don’t just put calls through.
  • Don’t use hand-free to answer calls.