How to Work the Front Desk at a Hotel
Look for employment openings at local hotels and attend job fairs to learn about new opportunities. Before you walk in for an interview, make sure you have submitted an application and a résumé. If you are offered a position by a hotel management, make sure you dress professionally for the interview. Inquire as to whether your visitors are visiting for pleasure or business. If you’re going on a business trip, tell them where your conference rooms and PCs are.
Check to see whether they require a morning wake-up call. Make use of body language to guarantee that your visitors have a pleasant stay.
Maintain a cool and confident demeanor in stressful or hectic situations. If your guests’ trip or drive didn’t go as planned, inquire about it and offer them a complimentary breakfast, lunch, or dinner. Make a habit of checking the hotel’s entrances and exits for any potential hazards to the hotel’s and visitors’ safety. Answering phones, taking reservations, and assisting arriving visitors are all part of the front desk clerk’s duties. Inquire if your guest requires any additional services to make their stay more enjoyable. Offer a complimentary drink or appetizer at the hotel’s restaurant or bar to a guest who is upset about their room not being ready.
What skills do you need to work front desk at a hotel?
They interact with visitors in person and on the phone all day, so speaking clearly and in a positive tone is critical.
- Nonverbal communication is a type of communication that occurs without using words.
- Oral Communication is a term that refers to the act of communicating
- Etiquette on the phone.
- Policy and procedure observance.
What qualifications do I need to be a hotel receptionist?
Although receptionists are not required to have a high degree of education, most companies prefer to see evidence of their communication abilities. They may request GCSE/S grades or equivalent qualifications, especially in English and math. Some people may desire a greater level of education.
Is working at a hotel front desk hard?
Working in a hotel is emotionally and psychologically draining. Working in a hotel is emotionally and psychologically draining. You’re the person who guests think to contact and yell at at the front desk, not the individuals who are actually the culprits.
How do you become a hotel front desk agent?
10 Characteristics of a Fantastic Hotel Front Desk Agent
- Empathetic and caring are two words that come to mind when I think of you. Guests may be exhausted from their travels when they arrive at the front desk to check in.
- Willing to go above and beyond the call of duty.
- The ability to anticipate the needs of visitors.
- Engaging and inquisitive are two words that come to me when I think of you.
- Calm and collected.
- Always, always, always, always, always, always, always, always, always, always
- Knows a lot about the neighborhood.
What is the person at the front desk of a hotel called?
A receptionist is a person who works in an office or in an administrative support role. The task is frequently done in a waiting room, such as a lobby or the front desk of a company or organization.
What skills do you need for front of house?
These are the abilities that a candidate for a Front of House position should possess:
- Multitasking abilities.
- Working in a fast-paced atmosphere is a must.
- Communication abilities are excellent.
- Money-handling experience.
- Handling of complaints.
How do I become a hotel worker?
You must be at least 18 years old and hold a high school diploma in order to apply. In some circumstances, obtaining a college diploma may be essential. In the hiring process for a hotel management position, an undergraduate degree in hospitality management or a similar discipline will be desirable.
What is a hotel receptionist job description?
A hotel receptionist accepts reservations, checks guests in and out, assigns rooms and keys, and serves as the primary point of contact between guests and hotel staff.
What is required for a receptionist job?
Associate’s or bachelor’s degree in a related discipline is required for receptionists. Experience working as a receptionist or in a related sector is preferred. Professional appearance and demeanor. Excellent communication skills, both written and verbal.
Is working at a hotel easy?
It is, for the most part, a fast-paced work environment that can be both demanding and gratifying. Large hotel chains feature normal business departments, in addition to specific job designations (i.e. accounting, HR, marketing, finance etc.).
What does a hotel desk clerk do?
Arriving customers are greeted and checked into hotels and lodging facilities by front desk staff. They hand them room keys and documentation, and direct them to various areas of the hotel and guest rooms. They answer questions from visitors throughout their stay and check them out of the hotel when they leave.
What are the duties of a front desk clerk at a hotel?
- Carry out all check-in and check-out procedures.
- Manage reservations both online and over the phone.
- Customers should be informed about payment options and their credit card information should be double-checked.
- Guests will be registered and necessary information will be collected (like contact details and exact dates of their stay)
- When guests arrive, greet them and assign rooms.
What are the 3 most common shifts on the front desk?
Common Occurrences – The three Front Desk shifts are readily labeled “the morning shift,” “the evening shift,” and “the night shift,” or “GRAVEYARD!!” as I like to call it.
What are the responsibilities of front desk agent?
Responsibilities of the Front Desk Agent:
- Greeting and thanking visitors with sincerity and friendliness.
- Checking guests in and out when they arrive and leave.
- Charges are being posted to the appropriate guest accounts.
- Anticipating and responding to the needs of guests, as well as resolving their difficulties and complaints.
- Providing assistance to guests with impairments.
What does a front desk person do?
Front desk receptionists are usually the office’s gatekeepers. They offer other employees entry to the office, answer phones, transfer calls, make appointments, answer questions, give directions, and manage traffic flow. Anyone who enters the building is greeted by the front desk receptionist.