How to Get an Entry Level IT Helpdesk or Technical Support Job
You don’t need a degree in computer science to work in IT; the help desk or technical support people are on the front lines, and if you have a strong heart and a sharp mind, you might be able to work alongside them.
Tech Support Career Outlook
The median salary for a computer support specialist is $60,180, and 30% of respondents said they plan to hire for this skill in the next 12 months. According to the United States, IT jobs will grow 22% through 2020, but projections should be used with caution.
There’s No Life Like IT
Some progressive companies allocate time and money for additional training, but many will expect you to learn on your own time and on your own dime. Keep in mind that IT is constantly changing, and you will have to keep up with it as well.
Know Your Stuff
You can get into the field with just a few computer classes, but the more you know, the better your chances of getting hired are. Certification programs from Microsoft, Cisco, Apple, and Linux are all highly valued in the IT world.
Professional Plain Resume
The goal of all tech support is to keep it simple; let your words, not fancy fonts, graphics, or colors, speak for you. You’re trying to get a job that requires you to know the facts and communicate them clearly; anything other than a basic professional resume is unlikely to help you.
Highlight Transferable Skills
On the help desk, inspection, problem solving, work tracking, interpersonal, and sales skills are all required. Dig deep into your experience to find those things that the job requires that you weren’t even aware you were already doing; these are the soft-skills that will make a huge difference for you.
Nothing Personal
Employers will scour the internet for you if you engage in Twitter fights or trolling in comments. To help people, you must be personable, not personal. Employers will scour the internet for you.
It’s Not an Interview, It’s an Audition
Don’t expect them to regurgitate what they already know about you; instead, document your steps and the reasons for what you did; a portfolio is a good way to show that you’ve done more than just talk the talk.
It Ain’t Over, Even When It’s Over
If you don’t get the job, it’s fine to inquire as to why; however, do so in a way that demonstrates your desire to learn what the company requires so that you can learn it yourself.
Get to Work
You’ve got the technical and soft skills; now it’s just a matter of shaking the trees and seeing what fruit falls from them. Use action items in to-do lists to break down complex tasks into manageable chunks and increase productivity. That job, and career, will come.
How do I get a tech support job with no experience?
How to Get a Tech Job if You Don’t Have Any
- Take online courses.
- Continue to build projects.
- Create an online portfolio.
- Look for simple freelance jobs.
- Identify your transferable skills and highlight them on your resume.
- Research local events in your area and begin networking.
How do I become a tech support?
A four-year bachelor’s degree in computer science or information technology is required by most employers; a certificate or associate’s degree may be sufficient in some cases, but a bachelor’s degree is recommended to maximize employment opportunities.
What qualifications do you need for it support?
Installation, user support, repair, operations, helpdesk, systems administration, and network support jobs require a GCSE in IT, a foundation and/or advanced modern apprenticeship, GNVQ advanced, A-level (or equivalent) computer studies, an HNC/HND in IT, or an HNC/HND in computer science.
Is tech support a good career?
Tech support can be a great entry point into a career with a fast-growing company in Austin for people who lack the technical skills required for more advanced roles. Workers in tech support gain invaluable skills about the product and user experience, which often lead to fast-track promotions.
What is the easiest tech job?
1. Software Developer. Software developers are in high demand because it is a growing, well-paying field with a positive job outlook and a moderately low barrier to entry. While many large companies require an academic degree, software developers can still do well without one.
What is an IT job salary?
Filter by location to see IT Professional salaries in your area. Salary estimates are based on 46 salaries submitted anonymously to Glassdoor by IT Professional employees.
What is Level 2 IT support?
Level 2 support personnel typically have a thorough understanding of the company’s products and extensive troubleshooting experience, as well as more experience working for the company, extensive training, and access to all company information.
What are technical support skills?
Analytical and technical
- Ability to Learn New Software and Hardware.
- Active Listening.
- Adaptability.
- Technical Issues Analysis.
- Application Support.
- Customer Support Needs Assessment.
- Attention to Detail.
- Case Notes.
What skills are required for technical support?
Capabilities
- The ability to think logically.
- a good memory of how software and operating systems work.
- excellent listening and questioning skills, as well as the confidence to interact with clients to determine the problem and explain the solution.
- the ability to work well in a team.
What education is needed for IT jobs?
What you’ll need: To work as an IT support specialist, you’ll need at least a high school diploma and some technical experience, with some jobs requiring a two- or four-year college degree or technical certifications.
What do I need for IT job?
Strong knowledge of computers and how they work is required for IT jobs, which includes a broad understanding of hardware and software, operating systems, and basic computer programming, as well as familiarity with electronic equipment, Internet applications, and security.
What are some job qualifications?
Job Qualifications Examples
- A specific degree, professional designation, or certification. a specific number of years of experience. a specific number of years of experience. a specific number of years of experience. a specific number of years of experience. a specific industry knowledge. a specific number of years of experience. a specific number of years of experience. a specific number of years of experience. a specific number of years of experience. a specific number of years of experience. a specific number of
Does tech support have future?
Technical Support has a future, but only in the tech support field; if you want to switch to other domains, your tech support experience is irrelevant; the best way to advance in a company is to take initiative and switch to another domain, where you can grow.
What can I do after tech support?
Former Technical Support Specialists Can Apply For These 10 Exciting Jobs.
- Systems Administrator.
- Help Desk Analyst.
- Computer Technician.
- Customer Service Representative.
- Information Technology Specialist.
- Network Administrator.
- Information Systems Technician.
- Network Technician.
Is being an IT technician hard?
The work itself is usually not difficult, but it can be stressful if you are overworked and rushing to complete tasks. There is also the customer service aspect of it, which can be difficult to explain to people who are unfamiliar with computers, but that part gets easier with experience.